FAQ


General Information

  1. Where is the event?
  2. How long is the walk?
  3. Is the event wheelchair accessible?
  4. Do we have to walk the route? Can we bring dogs?
  5. Will there be food and restrooms at the event?
  6. How do we volunteer to help out at TeamWalk?

Registrations

  1. Can I register on the day of the event? Do I need to register online?
  2. Is there a registration fee? When do I pay it?
  3. Is my registration fee tax-deductible?
  4. What do I get for registering?

Donations

  1. What forms of donations do you accept? How do I turn them in?
  2. Are donations tax-deductible?
  3. Who do I make checks out to?
  4. If several people give me cash donations, can I write one check for that amount and turn it in?
  5. Do you accept matching gifts?
  6. How are offline donations handled?

Website Help

  1. How do I register?
  2. How do I donate to a walker?
  3. Help! I've forgotten my username and/or password!
  4. How do I change my fundraising goal?
  5. Can I create a custom URL for my personal and/or team page?
  6. Can we switch out team captains or assign multiple captains to a team?
  7. How do I change my team name or goal?
  8. I registered as an individual, but I would like to join a team.
  9. Can I use my login information from previous years?
  10. How do I add a picture or video to my personal page?

General Information


Where is the event?

    The Tsongas Center at UMass Lowell
    300 Martin Luther King Jr. Way
    Lowell, MA 01852 


How long is the walk?

    You can walk either the 3 mile or the 6 mile route.


Is the event wheelchair accessible?

    Yes, but some of the roads may be difficult.


Do we have to walk the route? Can we bring dogs?

    You can jog, run, bike, roller-skate, etc. as long as it's safe for you and the people around you. Dogs are allowed as long as they are       good-tempered around other people and dogs, and are kept on a leash at all times.


Will there be food and restrooms at the event?

    Yes, there will be food. Restrooms will be available at the arena and along the route.


How do we volunteer to help out at TeamWalk?

    You can register online to volunteer by filling out this form. You can also call the Lowell General Hospital volunteer office at 978-
    937-280 to register, or for more information.


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Registrations


Can I register on the day of the event? Do I need to register online?

    Offline registrations can be handed in at any time, up to and including the day of the walk.


Is there a registration fee? When do I pay it?

    There is a $25 registration fee for walkers 18 years and older, walkers 17 and under can register for free. Registration fees are
    either charged if registering online, or should be handed in with your walker paper for offline registrations.


Is my registration fee tax-deductible?

    Registration fees are not tax-deductible, but are included towards your total amount raised.


What do I get for registering?

    There are incentives for reaching certain fundraising milestones:
        $100 - TeamWalk T-Shirt
        $250 - Tech Mobil Kit
        $500 - Deluxe Canvas Tote
      $1000 - Custom Bottle Opener
      $5000 - FUJIFILM North America Instax Mini 8 Camera


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Donations


Which forms of donation do you accept? How do I turn them in?

    We accept cash, checks, money orders, credit cards, gifts-in-kind, and stock. Donations can be made online, mailed in (no cash,             please), brought in, or handed in with walker papers before, during or after the event.


Are donations tax-deductible?

    Yes


Who do I make checks out to?

    TeamWalk for CancerCare


If several people give me cash donations, can I write one check for that amount and turn it in?

    Yes.


Do you accept matching gifts?

    Yes.


How are offline donations handled?

    Offline donations can be manually entered by participants, through the "Enter new gift" button in the Participant Center. They         will count towards goal completion, and will be confirmed within 1-3 weeks of the gift being handed in.

    Offline donations that are handed in during the week of the walk will be manually entered and applied to participants when
    applicable. Please allow 3-8 weeks for them to be applied.


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Website Help


How do I register?

How do I donate?

Help! I've forgotten my username and/or password!

    Click here, then click on either "Forgot User Name?" or "Forgot Password?". Fill out the box(es) on the screen and press
    "Submit". You should receive your information by email. Please send an email to TeamWalk@LowellGeneral.org if you are still
    unable to access your account.


How do I change my fundraising goal?

    After logging into the site, click on "Participant Center" at the top of any page. Click on the "change" option below your goal, then
    enter your new goal and click "OK".


Can I create a custom URL for my personal and/or team page?

    Yes. After logging into the site, click on "Participant Center" at the top of any page. Click on either the personal page or team page
    tab, then click on "URL Settings" to enter a custom URL.


Can we switch out team captains or assign multiple captains to a team?

    Yes, but only the current team captain has the ability to do so. After logging into the site, click on "Participant Center" at the top         of any page. Click on "View Team Roster" on the right-hand side, then click on "Manage Captains". Check the boxes next to each
    member who should be a captain, then press "Save".


How do I change my team name or goal?

    Only a team captain can make changes to a team.

    To change the team name: After logging into the site, click on "Participant Center" at the top of any page. Click on the
    "Team Page" tab, then click on "edit" in the box to the right.

    To change the team goal: After logging into the site, click on "Participant Center" at the top of any page. Click on the "Progress"
    tab, then click on "Team" in the box to the right. Click on "change" below your team's goal to change the amount.


I registered as an individual, but I would like to join a team.

    After logging into the site, click on "Participant Center" at the top of any page. Click on "Change Team Membership" on the right.
    Input any information about the team in the boxes given, then press "Search". Join any team displayed by clicking the "Join Team"
    button next to the team's name.


Can I use my login information from previous years?

    Yes, but only for registrations from 2015 or later.


How do I add a picture or video to my personal page?

    After logging into the site, click on "Participant Center" at the top of any page. Click on the "Personal Page" tab at the top. Click           on "Photos/Videos" on the right. You can either upload a single .jpeg picture, or display a single Youtube video.


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